Effective Date: September 1, 2025
At Wabash River Reptiles, we want every customer to be confident in their purchase. Please read our policy carefully before placing an order.
1. Live Animals
- All sales of live animals are final. We do not accept returns or exchanges on animals due to the stress and health risks involved.
- We provide a Live Arrival Guarantee if:
- The Buyer is present to receive the package on the first delivery attempt.
- Shipping temperatures are within safe ranges at both origin and destination.
- The Buyer provides correct and complete shipping information.
- Any issues must be reported within 2 hours of delivery, with clear photo or video evidence.
- Once an animal is delivered safely, the Buyer assumes full responsibility for its care, health, and well-being.
- We do not offer refunds for issues related to improper husbandry, enclosure setup, or failure to follow care guidelines.
2. Dry Goods & Supplies
- Non-live products (e.g., enclosures, accessories, dry goods) may be eligible for return within 14 days of delivery.
- To qualify, items must be unused, in original packaging, and in resalable condition.
- Return shipping costs are the responsibility of the Buyer unless the item arrived damaged or defective.
- Once we receive and inspect the return, a refund will be issued to the original payment method (minus shipping fees).
3. Order Cancellations
- Orders for live animals cannot be canceled once shipping arrangements have been made.
- Orders for supplies may be canceled prior to shipment. Once shipped, they fall under the return policy above.
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
- We will replace the item or issue a refund at our discretion.
5. Non-Refundable Items
- Live animals (except under the Live Arrival Guarantee).
- Gift cards or store credit.
- Special order or custom-built enclosures/products.
6. How to Request a Return or Refund
To request a return or refund, contact us at:
Wabash River Reptiles
Phone: 812-901-6993
Website: wabashriverreptiles.com
Please include your order number, description of the issue, and photos (if applicable).