Shipping & Local Pickup
Review how orders are handled for local pickup, feeder products, reptile supplies, and eligible live animals. We keep the process straightforward so customers know what to expect before checkout.
Clear Fulfillment Paths
Different products have different handling requirements. Use this page to understand what can ship, what may require local pickup, and what may be affected by weather.
Animal Safety First
Live animal orders are evaluated with safety in mind. Shipping timing, temperatures, and route conditions all matter when determining whether an animal can travel safely.
Simple Customer Guidance
Our goal is to give customers clear expectations on checkout, communication, pickup coordination, and delivery timing without making the process confusing.
Shipping Orders
Eligible products may be shipped based on the type of item ordered, weather conditions, and handling requirements. Live animals, feeder products, and dry goods do not always follow the same fulfillment process.
- Live animals may only ship when weather and route conditions are appropriate.
- Feeder products and dry goods may follow a different shipping workflow than live animal orders.
- Orders may be delayed when temperatures or transit conditions make fulfillment unsafe or unreasonable.
- Customers should review all product-specific notes before placing an order.
Local Pickup
Most items are available for local pickup unless otherwise noted on the product page. Customers choosing pickup must select Local Pickup during checkout and then choose from the available pickup dates and times provided.
- Most products may be picked up locally unless a specific listing states otherwise.
- Customers must select Local Pickup during checkout.
- Customers must choose from the available pickup dates and times shown during checkout.
- Product-specific restrictions listed on an item page still apply.
Weather Holds & Safety
For animal safety, live animals will not be shipped when forecasted temperatures are above 85°F or below 45°F along the shipping route. In addition, live animal shipping is paused from December 1 through January 15 because holiday-season carrier delays create a higher risk to safe arrival. We also reserve the right to hold or delay any live animal shipment whenever known carrier issues, weather events, or industry-reported shipping disruptions may affect safe delivery.
- Live animals will not ship when temperatures are above 85°F or below 45°F.
- Live animal shipping is paused from December 1 through January 15.
- Shipments may also be held for weather, carrier disruption, or other industry-reported delay risks.
Before You Order
Customers should review product details and policy information before ordering, especially for live animals and time-sensitive items.
- Confirm the correct delivery or pickup path for the products in your order.
- Review any notes regarding shipping timing, weather, or handling.
- Make sure your contact information is accurate at checkout.
Can all products ship the same way?
No. Live animals, feeder products, and reptile supplies can have different fulfillment rules depending on the product and current conditions.
Can I select local pickup for most products?
Yes. Most items are available for local pickup unless a product listing states otherwise. Pickup must be selected during checkout, and customers must choose from the available dates and times shown there.
Why would a live animal shipment be delayed?
Live animal shipments may be held when temperatures fall outside the safe range, during the holiday shipping pause from December 1 through January 15, or when known carrier or industry shipping disruptions could affect safe arrival.
Where should customers check first?
Customers should review product details, this Shipping & Local Pickup page, and any live animal or order policy pages before checkout.